Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. For orders over R10,000, we also offer financing options through our partner banks.

Standard shipping typically takes 3-5 business days within South Africa. Express shipping (1-2 days) options are available at checkout for an additional fee. We offer free shipping on all orders above R1,000.

We offer a hassle-free 30-day return policy for most items. Products must be returned in their original packaging with all accessories. Returns and collections are processed at our warehouse location in Kempton Park (58A Maple Rd, Pomona, Kempton Park, 1619). Some products like earbuds, software, and custom-configured items may have different return policies as noted on their product pages.

All products come with the manufacturer's standard warranty. We also offer optional extended warranty plans for most electronics, which can be added during checkout. Our LekiTech Protection Plan covers accidental damage and extends the warranty for up to 3 years.

Orders can be modified or canceled within 1 hour of placing them. After that, our system begins processing for shipment and changes may not be possible. Please contact our customer service team immediately if you need to make changes to a recent order.

Yes, we ship to most international destinations. International shipping rates and delivery times are calculated at checkout based on location, weight, and value of items. Please note that import duties and taxes are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or visiting the Order Tracking page with your order number and email address.

Yes, we offer price matching on identical items sold by major authorized resellers. The competitor must be an authorized reseller of the product, and the item must be in stock. Price match requests must be submitted before purchase or within 14 days after purchase.

Our customer support team is available Monday through Friday from 8am to 6pm SAST, and Saturday from 9am to 2pm SAST. You can reach us by email at [email protected], by WhatsApp at +27 60 432 1703, or through the contact form on our website.

Yes, our dedicated technical support team can help with basic setup and troubleshooting for products purchased from LekiTech. For complex issues or manufacturer warranty claims, we will help coordinate with the appropriate manufacturer support channels.