Shipping & Returns

We offer a 30-day return policy on most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all accessories and documentation.

Items that cannot be returned:

• Opened software, digital downloads, and subscription services
• Gift cards
• Personal hygiene items (earbuds, headphones with ear cushions, etc.)
• Custom-configured computers and devices
• Clearance items marked as final sale

Return Process: To initiate a return, please visit our Order Tracking page and follow the return instructions, or contact our customer service team.

Return Location: All returns must be sent to or dropped off at our warehouse location:
58A Maple Rd, Pomona, Kempton Park, 1619, South Africa.
For in-person collections and returns, please call ahead at +27 60 432 1703.

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Some credit card companies may take longer to post the credit to your account.

Refund Options:

• Original payment method refund
• Store credit (with 10% bonus value)
• Exchange for another product

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect item shipped, defective product, etc.).